You can easily make a request for the confirmation email to be re-sent to you here or if this doesn't work, contact our customer service team, through chat.
Additionally, ensure that you check for potential issues such as an incomplete booking process or technical problems. Some scenarios may require you to disable any active VPNs and retry the booking request.
It is important to add your contact details carefully when creating your booking so that you receive all the required information afterward.
Ensure you are connected to a stable internet connection and try to avoid using VPNs during the booking process as they could interfere with the confirmation email delivery.
If you haven't received a confirmation email after a successful booking, we would advise you to first check the spam/junk folders.
In some cases, technical disruptions such as an unstable internet connection or incomplete booking processes might delay the email. It’s also possible that your payment is still pending, and the email is sent only after final confirmation.
In case the email address is not entered correctly, you can contact us so that we can correct it in the system and re-send you the confirmation email.
If your booking is incomplete, any pending payments will not be deducted immediately and will be released by your bank within 2-7 business days. Be prepared to restart the booking process to complete your reservation and ensure proper confirmation.
For safety reasons, we might have to re-confirm some of the booking details with you before proceeding to the correction of contact details.
Blocked payment amounts are typically released back to your account in 2-7 business days depending on your bank’s policies. Consider confirming with your bank if the release takes longer or if any discrepancies arise.