It is important to be careful when you fill in the passenger details during booking in order to avoid typos and spelling mistakes. The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details.
Domestic Ferry Routes: Flexibility with Typographical Errors
No ID Verification: Domestic ferry embarkation typically does not require passengers to present an ID or passport. This allows for more flexibility with minor typographical errors.
Ticket Control Flexibility: Ticket controllers are lenient with minor discrepancies in names, focusing on the number of passengers rather than exact details.
Acceptable Typos: Commonly recognized as non-issues for domestic ferry travel, examples include a misspelled first or last name, e.g., "Jannie Tin Damgaard" instead of "Jannie Tina Damgaard." On domestic routes, ferry companies may be more lenient when it comes to spelling mistakes and it is unlikely that you will encounter a problem during boarding. However, make sure that significant name errors (e.g., another person’s name) do not occur, as they may still cause issues.
Policy for International Routes: Stricter Requirements
For international trips, passenger names on tickets must match the official ID or passport presented during boarding. Name mismatches can lead to denial of boarding. Before booking, verify the ferry operator’s requirements to avoid difficulties. In case of a totally different name filled in, contact us so we can check the possible options. Severe discrepancies such as major misspellings or entirely incorrect names should be resolved in advance by contacting the Ferryhopper support team.
Steps to Address Name Errors
If you believe a name correction is necessary (e.g., for international routes or due to severe errors):
Contact the Ferryhopper support team as soon as possible.
Provide booking details (e.g., booking reference number, email, phone number used).
Follow the guidance of the support team to make necessary changes.
Importance of Accurate Contact Information
Please also ensure that you have provided the correct email address and phone number so we can send you the booking confirmation email and contact you in case of last-minute changes to your trip (e.g., due to bad weather conditions, strikes, etc.).