An electronic ticket or e-ticket is the digital ticket equivalent of a paper ticket. E-tickets are issued by ferry companies and they are a record of a passenger's trip information as it appears on the ferry company’s reservation system. After a passenger checks in online, they can store their e-ticket either on their mobile device or tablet and present it to board the ferry.
Steps to Retrieve E-Tickets
Check Your Email:
Look for the booking confirmation email sent by your ferry service provider. This email typically includes your e-tickets as attachments or download links.
Ensure you have checked your spam or junk folder if the email isn't in your inbox.
Access Via Booking Confirmation:
Log into your account on the booking platform if available.
Navigate to your booking confirmation page.
Click the "Get my e-tickets" button to download your boarding passes. These passes are required for boarding.
Board Directly with E-Tickets:
If e-tickets are accessible, there is no need to collect physical tickets. Simply show your e-ticket (with a QR code, if applicable) at the boarding gate.
Some ferry companies do not require online check-in and you can directly download the e-ticket from the confirmation email. Please note that every e-ticket has a square pixel icon of a QR code next to the departure time, which is scanned during embarkation. Some ferry operators release e-tickets closer to the departure date, commonly within 48 hours before the trip. Check your confirmation email for such details and ensure you complete any online check-in requirements.
Troubleshooting E-Ticket Issues
If You Cannot Download E-Tickets:
Confirm that you have a valid booking confirmation email.
Ensure your email service is functioning properly and that attachments are downloaded correctly.
Contact support to request assistance if necessary. They can resend or manually provide the tickets.
If E-Tickets Are Not Yet Available:
Some ferry operators release e-tickets closer to the departure date (e.g., within 48 hours). Complete your online check-in as instructed and periodically check back.
If Links Are Not Working:
Verify that the links work by refreshing or trying on another device or browser.
Contact support if the link issues persist.
If you’re wondering what an electronic ticket looks like, have a look below and you will see the information usually included in any receipt:
- name, surname, gender, nationality and age group
- ticket number
- booking reference
- date of issue
- date and time of departure and arrival
- vessel name
- carrier company name
- departure gate
- travel agency code and name
- seat or cabin type
total fare
Additional FAQs
Q: What should I do if I cannot retrieve tickets after completing the booking?
A: Ensure you have entered the correct booking codes. Contact support for assistance if the system fails to recognize your reservation. Q: Can I receive e-tickets via email upon request?
A: Yes, by providing your reservation details, the support team can resend e-tickets directly to your email.
Special Considerations
Physical Ticket Collection:
In cases where e-tickets are unavailable, tickets must be collected at the port before departure. Refer to your booking confirmation email for details on where and how to collect them.
Modified Bookings:
Following a booking modification, updated e-tickets will be included in the revised confirmation email. Review the updated email for instructions.