In this section, we provide a summary of the policy of ferry companies regarding ticket cancellations, refunds, and booking modifications. Each ferry company has its policy. We also provide an outline of the rules on passenger rights as detailed by the relevant authorities. Company policies and passenger rights are determined by the ferry operators and the relevant authorities and not by the Ferryhopper. Therefore, Ferryhopper is not liable for any modification of these policies and rules.
Ferryhopper has its terms of use, which you can read here. Before you pay for your tickets, you will be asked to read and agree to the terms and conditions of both Ferryhopper and the ferry company you are traveling with. We are legally obligated to follow these policies regarding issuing, changing, and canceling ferry tickets and we cannot make any exceptions to these rules.
Regarding cases where you are required to pick up your paper tickets before the trip, please remember that the cancellation process is different if you have already collected them. The process also differs if you have already checked in online and got your boarding card.
For more detailed information on ticket cancellations, refunds, and modifications please read the companies’ policies.