In this section we provide a summary of the policy of ferry companies in case of ferry delays and cancellations. We also provide an outline of the rules on passenger rights as detailed by the relevant authorities. Company policies and passenger rights are determined by the ferry operators and the relevant authorities and not by Ferryhopper. Therefore, Ferryhopper is not liable for any modification of these policies and rules. For more detailed information on ferry disruptions and compensations please read the companies’ policies.
Kindly note that if you haven't received any notification by Ferryhopper or the ferry company and the route is still available online, usually your trip is not affected by a ferry disruption or strike. Moreover, if last-minute cancellations occur, ferry companies will directly contact passengers via a text message.
If you have any further questions, do not hesitate to contact us. Our customer support team will be more than happy to provide the information you need!