It is important to mention that it is not common for ferries to be canceled or delayed. Sometimes, however, the ferry company may not be able to avoid it (e.g. in case of a technical issue with the ferry).
Please note that we will immediately notify you as soon as we are informed about a ferry delay or cancellation and we will help you find the best alternative route according to your needs and travel plans. There is also a possibility that you will be notified directly by the ferry operator (via email or SMS, given that you provided the correct information) without further notification from our side, in case the schedule change occurs last minute.
We understand how frustrating this situation can be and we will do our best to find the most convenient solution for you, especially when there is a chance that you might miss your connecting ferry or encounter problems with your accommodation.
In case your ferry is canceled by the ferry company and it is not a force majeure and you have not used your tickets:
- You are eligible for a refund of your ticket(s).
- Sometimes, the ferry company provides an alternative trip to the same destination at no extra cost. If the alternative trip is not convenient for you, then we can claim a full refund.
In case your ferry is delayed, we will make a claim to the Ferry Company depending on the duration of the delay.
Please note that as a ticket provider, Ferryhopper is not responsible for delays, cancellations, or costs that have occurred due to the aforementioned.
All claims for refunds are submitted from our side and we carry the communication between the customer and the ferry operator, although the final decision stays with the ferry company.