Most ferry companies allow you to check in online only once. If there is a misspelling in your email address or phone number, you might not be able to get your e-ticket. Therefore, make sure that you double-check your personal information before you complete the process, as this could save you a lot of hassle. Moreover, always check your trash/bin/spam folder, because sometimes the email may be recognized as junk.
If you checked in online but did not receive your boarding pass, you will need to pick up the hard copy of your tickets, otherwise, you will not be able to board the ferry. You can easily collect your tickets from your ferry company’s ticket booth, which is usually located at the departure port. You will also find all ticket collection points listed in your booking confirmation email. Just scroll down to the “Change of plans?” section and click on “local travel agency.” The exact addresses of the ticket collection points will pop up.
Figure 1: Change of plans
In case you are planning to collect your tickets on the day of your trip, make sure that you arrive at the port at least 1 hour in advance for convenience and peace of mind.