You can easily modify your trip through our new "online trip modifications" service. Just visit the "My booking" section on our website and click on "Make changes to your booking" to view your current trip details and the modifications you can request.
The following changes can currently be made online:
-Trip Date & Time (only with the same ferry company, unless you have the Flexi service)
-Seat & Cabin type
-Vehicle Size & Type.
The modification process depends on the ferry company. You may see one of the following options:
1. Modify trip / Modify both trips
If this option appears, you can proceed immediately by selecting your new travel details, reviewing the fare difference and modification fee, and completing the payment. After the payment, you’ll receive a new booking confirmation.
Note: If the modification fails, it might be due to limited availability or because the maximum number of modifications allowed for your booking has been reached.
2. Request trip modification | Request booking modification
In this case, you can select the changes you want and submit your request, but the modification won’t be processed immediately. After the payment is completed, you’ll see a confirmation message. Then, once the modification is finalized, we'll send you an email with your updated trip details.
3. Modification via chat
For certain ferry operators, changes must be handled through our chat. If you contact us during business hours, our team will assist you directly. If you reach out outside business hours, we’ll review your request and respond via email within 24 hours.
For changes not supported online, such as updating passenger details (e.g., name or ID number) or applying changes to specific travelers instead of the whole booking, you can always contact our team via chat for further assistance.
How can I modify my reservation / change my tickets online?
Updated over 3 months ago