*** Important note: according to the policy of some ferry companies, if paper tickets are required for boarding and you have already collected them, you must return the tickets in order to receive your refund. This policy is applied by the ferry operators and Ferryhopper is legally obligated to follow it. Scans or photos of printed coupons are not accepted. Please also note that the refund amount depends on the policy of each ferry company. ***
If you have already picked up your paper tickets and you wish to cancel them, you have to return them in one of the following ways:
- If you are outside of Athens (e.g. on an island), you can return your tickets to any local travel agency that collaborates with the ferry company you booked your trip with. You can find the contact details of all ticket collection and return points by clicking on the link in your booking confirmation email. The travel agent will stamp and cancel your tickets. Once this is done, they are required to either keep the canceled tickets and give you your refund or give you the canceled tickets, so that you can return them to our offices in Athens and receive your refund through Ferryhopper.
- If you are still in Athens or planning to visit after your trip, you can return your tickets to Ferryhopper’s offices at Thessalonikis 147, Moschato 183 46, Athens (Mon-Fri, 10:00-18:00 and Saturday 10:00-15:00). Our team will cancel your tickets and process your refund request.
- If you can’t return your tickets in person, you can send them to Ferryhopper by courier or post. In this case, you have to request a cancellation in any of the following ways: by contacting us in chat, or through the ‘My booking’ section on our website. We will notify you by email as soon as we receive your tickets and issue your refund. If some time has gone by and you haven't received an email from us, please do not hesitate to get in touch. Our mailing address is:
Ferryhopper
Thessalonikis 147, Moschato 183 46,
Athens,Greece
We strongly recommend sending your tickets via registered post. Please note that Ferryhopper is not responsible for the loss of your tickets in the post.
Kindly note that the applicable cancellation policy depends on when we receive the tickets.