If your ferry is canceled due to adverse weather conditions, one of the following alternatives is usually applicable:
You may also be entitled to a full refund if the cancellation was officially confirmed by the ferry operator, including for adverse weather conditions.
- Changing your ferry ticket to a ticket of equal value.
- Canceling your ticket with a request sent to the ferry operator for a full refund.
Be aware that missed trips which were not canceled by the ferry operator do not qualify for a refund.
If you decide to cancel your tickets, the cancellation process differs depending on whether you have already picked up your paper tickets (in case this is required by the ferry operator) or not.
If you have NOT collected the tickets for the canceled trip, please contact us via chat, so that we can process your cancellation request immediately. Make sure that you inform us about the cancellation, as refunds cannot be processed automatically.
If you have already picked up the tickets for the canceled trip, you must return your tickets in order to change or cancel them, according to the policy of the ferry companies. Scans or photos of printed coupons are not accepted. You can return them to any of the following locations:
If you are still in Athens, you can return your tickets to Ferryhopper’s offices. If that is not convenient for you, you can send us the tickets by courier or post. We strongly recommend that you send them via registered post. Please note that Ferryhopper is not responsible for the loss of your tickets in the post. Our contact details are:
Ferryhopper
Thessalonikis 147, Moschato 183 46,
Athens, Greece
(Mon-Fri 10:00-18:00 and Saturday 10:00-15:00)
If you are not in Athens, you can return your tickets to any of the local travel agencies that collaborate with the ferry company you are traveling with. You can find the local travel agencies and their contact details by clicking on the collection points link in your booking confirmation email. The travel agent will cancel and stamp your tickets. They are required to either keep the canceled tickets and give you your refund / modify your trip or return the canceled tickets to you so that you can return them to Ferryhopper’s offices.
As soon as we receive your tickets, we will process the cancellation, issue your refund, and notify you by email.