In order to cancel your ferry tickets you need to make a cancellation request at least 24 hours before your ferry is scheduled to depart. You can request a cancellation through the My Booking section on our website.
Once you have canceled your booking you will get a refund, which is provided by the ferry company(ies) you had booked your trip with. Please note that Ferryhopper applies a small cancellation fee of €6 (euros) per booking. The refundable amount will be returned to the same card you used during your purchase, usually within the next 2-7 business days. The transaction currency used on our website is the euro (€). Ferryhopper is not responsible for the difference between the exchange rate at the time of the initial transaction and at the time of the cancellation.