To cancel your ferry tickets, you can submit a cancellation request through the My booking section on our website or directly through your trip details in our app.
Overview of Cancellation Fees
A standard €6 cancellation fee typically applies for bookings canceled through Ferryhopper.
The fee is charged per booking, not per person or per trip. This means that even with multiple passengers or trips in a single booking, the total cancellation fee will remain €6.
Cancellations are allowed within the timeframe set by the ferry operator, along with an additional buffer needed for us to process your request.
Once your booking is successfully canceled, you’ll receive a refund from the ferry company operating your trip. Please note that Ferryhopper applies a €6 cancellation fee per booking.
Refunds are issued to the same payment method used during purchase and are usually processed within 2–7 business days, ensuring timely disbursement.