What happens if I lose my ferry ticket?

If you have collected your ticket and you lose it, then you will not be allowed to travel with just your reservation or ticket number, as the paper ticket is required to board the ferry. In this case, we recommend that you contact the ferry company directly, as they are responsible for replacing your ticket.
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After informing the ferry company, you will have to purchase a new ticket in order to travel and declare the loss in writing. If the lost ticket hasn't been used within a number of months after your departure date, the ferry company will replace it with a ticket of equal value.
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Please note that losing your ticket is not the same as canceling your ticket. In the former case, you are not entitled to a refund.