Each ferry company has its own cancellation policy. If you cancel your tickets, you will receive a refund according to the policy of the ferry company(ies) you have booked with. The amount for which you will be refunded depends on how much time remains between the cancellation and your departure. In order for us to be able to process your cancellation request according to the terms of the ferry operator, you have to inform us at least 24 hours before your scheduled departure. Please note that a small cancellation fee of €6 (euros) per booking applies.
Please bear in mind that there are differences in each ferry company's refund terms and conditions. In most Greek companies, passengers are entitled to a full refund if they make a cancellation request up to 7 or 14 days before departure, in Italian companies they usually are entitled to a 90% refund up to 30 days, and in Spanish companies they are either entitled to at most 90% refund or a full refund up to 3 days or 24 hours before departure.
Kindly note that if you make a cancellation request through "My booking" less than 24 hours and outside of our working hours, you will not see any refundable amount, even if you are entitled to a refund according to the ferry company's policy. In those cases, our customer service team won't be able to handle your request on time, and you are highly recommended to directly contact the ferry company or visit a local agency.