Usually, the refundable amount will appear in your account within 2 to 7 business days after the cancellation process is completed, depending on your bank. You will receive an email once the refund has been processed.
Kindly note that in exceptional cases (e.g., schedule changes due to extreme weather conditions), the refund may take longer as we may need to coordinate with the ferry operator.
If you experience a delay in receiving your refund, please contact our team via the chat feature so we can follow up with our accounting department.
