How long does it take for my refund to be shown?

Usually, the refundable amount will appear in your account within 2 to 7 business days after the cancellation process is completed, depending on your bank. You will receive an email once the refund has been processed.
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Kindly note that in exceptional cases (e.g., schedule changes due to extreme weather conditions), the refund may take longer as we may need to coordinate with the ferry operator.
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If you experience a delay in receiving your refund, please contact our team via the chat feature so we can follow up with our accounting department.